This article will discuss some of the two most common problems with the HP Envy x360: the battery and hinge problem. The HP Envy x360 is a consumer grade laptop that has been around since 2014. It has been a great laptop PC, which is why HP has continued to develop this product. But there have been reports of issues, like hinges misaligned, issues with bluetooth, audio sounds being muffled and overheating. If you purchased an HP x360 in the last few years, you probably spent somewhere in the neighborhood of $700-$1,200 on it depending on the hardware that came with it. So, if you’re having these issues, then chances are you don’t just want to throw it away and get a new one, but rather spend some time on it to get it fixed.
Before conducting any of these steps, make sure to read our disclaimer.
How to Fix HP Envy x360 Battery Issues
Is your battery only lasting down to 20% before it shuts down? Does it have only a few hours of battery life before it completely drains? If that’s the case, then you likely just need to replace the battery. Amazon has great options here. Just enter your model number to find the specific match. That being said, there are some quick steps you can take to increase battery time.
How to Increase Battery Time and Usage.
Step 1: Turn on Battery Saver in Windows 10/11. Navigate to Start >> Settings >> System >> Power & Battery. Select Battery Saver.
Step 2: Change your display’s brightness. Navigate to Start >> Settings >> Display >> Brightness. Uncheck Change brightness automatically when lighting changes. Slide the brightness slider all the way to your lowest acceptable setting.
Step 3: Reduce the screen refresh rate. Note: doing this may create a choppy experience in gaming or video animation. Navigate to Start >> Settings >> System >> Display >> Advanced display. Move the refresh rate to the lowest acceptable rating.
How to Fix HP Envy x360 Plugged in But Not Charging.
Another battery issue with the HP Envy x360 is that it does not charge when it’s plugged in. If you’re having this issue, you can try the following steps:
Step 1: Make sure your laptop cord lights up. When you plug your cord into the wall, there should be a light that comes on at the adapter for plugging into your laptop. If this light is missing, then it is a cord issue.
Step 2: Make sure the pin in your laptop cord is not damaged. There is a small pin inside the laptop cord that connects into the laptop to deliver power. If this is not there or if it is damaged, power won’t get to the laptop and therefore will not charge your battery. You will need to replace your laptop charging cord.
Step 3: Let Windows run troubleshooting diagnostics. Press the Windows key and type in “troubleshoot” to find the Troubleshoot system settings. From here, find Power, and then run the troubleshooter.
Step 4: Update your battery drivers. Press the Windows key and type in Device Manager. Find your battery, right click on it, and press Update Drivers.
Step 5: Uninstall and Reinstall your battery drivers. Press the Windows key and type in Device Manager. Find your battery, right click on it, and press Update Drivers.
Step 6: Replace your battery. There are a lot of battery options for the HP Envy x360 at Amazon you can find. Enter the model number of you HP Envy x360 to find the perfect match.
How to Fix HP Envy X360 Hinge Issues
The HP Envy x360 has a known issue with its hinge being misaligned only after limited use and then rubbing against the side of the laptop like the image illustrates below.
HP actually released a video on Youtube showing how to replace these hinges. Hopefully more recent designs have been updated to fix this issue going forward. The video is okay at describing how to fix the problem, but there are definitely other ones out there you can find that may be a little more helpful.
Ultimately, you will have to take out the system board and dismantle the screen to get to the hinges. It is a difficult project and can be stressful to complete. Before you do anything, you should check to see if it can be covered under the warranty. HP’s warranty website is here:
Official HP® Warranty Check – United States | HP® Customer Support